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Abyss Divers Services (Abyss Divers) is committed to providing you with the highest levels of customer service. This includes protecting your privacy. Abyss Divers is bound by the Australian Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information.
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Set out below is information that Abyss Divers is required to communicate to its customers. Abyss Divers recommends that you keep this information for future reference.
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- Your Personal Information
- How we collect personal information
- How we use your personal information
- How we protect your personal information
- When we disclose your personal information
- Abyss Divers's web
- Help us to ensure that we have accurate personal information
- You can access your personal information
- How to contact us
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Personal information held by Abyss Divers may include your name, date of birth, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation and your SydneyUnderwater.com PIN, username or password. Abyss Divers also holds details of your Abyss Divers services (including their status), as well as certain details about your personal interests if supplied.
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If you choose not to provide certain personal information (e.g. your date of birth), Abyss Divers may not be able to provide you with the services you require, or the level of service on which Abyss Divers prides itself.
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Abyss Divers collects personal information in a number of ways, including:
- directly from you, when you provide information by phone or in application forms, or when you submit your personal details through Abyss Divers's web sites (e.g. during SydneyUnderwater.com registration);
- from publicly available sources of information;
- from the organisations identified below under 'When Abyss Divers discloses your personal information';
- from Abyss Divers's own records of how you use your Abyss Divers services; or
- when legally required to do so by authorised government bodies.
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Your personal information may be used to:
- verify your identity;
- assist you to subscribe to Abyss Divers's services;
- provide the services you require;
- administer and manage those services, including charging, billing and collecting debts;
- inform you of ways the services provided to you could be improved;
- research and develop Abyss Divers's services;
- gain an understanding of your information and communication needs in order for Abyss Divers to provide you with a better service; and
- maintain and develop Abyss Divers's business systems and infrastructure, including testing and upgrading of these systems.
- Also, your personal information is collected so that Abyss Divers can promote and market its services to you (including by way of postal and electronic mail, telemarketing, SMS and MMS messages). Abyss Divers does this to keep you informed of its products, services and special offers. If you do not wish Abyss Divers to promote and market its products, services and special offers to you, please contact us.
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In relation to marketing and promotional material sent via email, Abyss Divers will send such material only if you elect to receive it (i.e. opt-in) or if it is provided in response to your request. You can indicate your opt-in preference at Abyss Divers's web sites and on all application forms.
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In order to deliver the services you require, Abyss Divers may disclose your personal information to organisations outside of Abyss Divers. Your personal information is disclosed to these organisations only in relation to Abyss Divers providing its services to you. These organisations may carry out Abyss Divers's:
- customer enquiries;
- mailing operations;
- billing and debt-recovery functions;
- information technology services;
- installation, maintenance and repair services;
- marketing, telemarketing and door-knocking services;
- market research; and
- web site usage analysis.
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Abyss Divers takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
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In addition, Abyss Divers may disclose your personal information to:
- your authorised representatives or your legal advisers (e.g. when requested by you to do so);
- Abyss Divers's related companies;
- Abyss Divers's professional advisers, including its accountants, auditors and lawyers;
- government and regulatory authorities and other organisations, as required or authorised by law; and
- organisations who manage Abyss Divers's business and corporate strategies, including those involved in a transfer/sale of all or part of its assets or business (including accounts and trade receivables) and those involved in managing Abyss Divers's corporate risk and funding functions (e.g. securitisation).
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Abyss Divers provides products and services via its various web sites. When you visit Abyss Divers's sites, its web servers may record anonymous information such as the time, date and URL of the request. This information assists Abyss Divers to improve the structure of its web sites and monitor their performance.
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Abyss Divers may use 'cookies' on various web sites. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for Abyss Divers's web sites to remember your preferences. As such, cookies are designed to improve your experience of Abyss Divers's web sites.
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In some cases, cookies may collect and store personal information about you. Abyss Divers extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer. Further detailed information on Abyss Divers's use of cookies for online advertising and reporting can be obtained by contacting us.
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Abyss Divers may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Abyss Divers collects and manages IP addresses as part of the service of providing internet session management and for security purposes.
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Abyss Divers considers the protection of your personal information to be the upmost priority. At all times, industry leading practices are employed to ensure that your personal information is protected at all times.
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This security policy involves the following aspects:
- all electronic personal information (excluding cookies) is encrypted during transmission via a 128-Bit Secure Socket Slayer (SSL). This is the same security standard implemented by the major banks e-commerce systems throughout the world, and is the highest level of encryption supported by each of the major browsers;
- once collected, all sensitive information is encrypted and stored in a secure database;
- all server infrastructure is placed behind industry and industry standard firewall, ensuring the safety of your information.
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In the case whether credit card information is captured for the purposes of online payment, these details are encrypted and stored for the duration of the transaction only. Once the transaction has been processed and a confirmation received from the respective payment authority, the details are deleted. This process ensures that we do not hold your credit card details for any longer than is required, and is considered industry best practice.
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Abyss Divers takes all reasonable precautions to ensure that the personal information it collects, uses and discloses is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why Abyss Divers recommends that you:
- let Abyss Divers know if there are any errors in your personal information; and
- keep Abyss Divers up-to-date with changes to your personal information such as your name or address.
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If you are a subscriber to one of Abyss Divers's online products or services, you may change your personal details by using the relevant facility on Abyss Divers's web site.
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You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, you will need to put your request in writing for security reasons, and either post or email it to Abyss Divers.
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Abyss Divers reserves the right to charge a fee for searching for and providing access to your information.
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If you have any questions in relation to privacy, please contact contact us between 9.00am and 5.00pm,
Monday to Friday. Alternatively, you can write or email Abyss Divers.
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You may obtain further information on privacy matters by visiting Abyss Divers's web site at www.Abyss Divers.
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Abyss Divers Privacy Statement August 2006.
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